Closing off a credit note

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  • Updated 1 month ago
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I have a credit note that I have been working my way through for the last 18 months.
It is now used up but when I try to allocate funds to take it to zero Reckon says:
  • This book has been locked off until 1 July 2017. Transactions dated on or before this date can't be added, edited or deleted unless the lock off date is changed.

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Bob Hale

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Posted 2 months ago

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Bob Hale

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I am guessing this is a bug. Any hints on a workaround or a fix?
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Bob Hale

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Any hints?
How can I get rid of this credit note?
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Rav, Community Manager

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Apologies Bob, not sure how I missed your post.

It sounds like there is a lock date set in your Book settings. You'll need to unlock it first, check out this KnowledgeBase article here -

How to lock or unlock your Reckon One book
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Bob Hale

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Thank you - fixed.