Com Error 2016 Version

Greg_7850539
Greg_7850539 Member Posts: 3
I have only had the new version installed for 3 days and twice I have had a Com Error occur which freezes my entire computer and I have to reboot it. What is going on??

Cheers
Greg
image

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited February 2017
    Really sorry to hear you're having issues with the new 2016 product Greg!

    Can you let me know which operating system you're using?
    Click Start - then type "winver" in the search box within the Start menu.

    Does the error occur when you try to access a particular area/function?

    Let me know

    Cheers
    Rav


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Greg_7850539
    Greg_7850539 Member Posts: 3
    edited November 2015
    I currently use Windows 7 Ultimate version 6.1 mate, it only is happening due to the fact I have a few overdues in my scheduled bills and deposits and after I enter some then it crashes the program and locks everything up?
  • Reckon FAQs
    Reckon FAQs Reckon Staff Posts: 357 Reckon Staff
    edited March 2017
    Hi Greg,

    There may be a problem with some .DLL files not being properly registered.

    Although meant for the Business range, following the instructions here to re-register your DLLs may help.  

    Any change?

    regards,
    John