Company file keeps disappearing in Hosted

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  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
I am just starting up another business. I have successfully set up my new business as another company in Reckon hosted (twice).
After 2 days the company stops appearing.
After the first set up, I hadn't made any entries yet (just set up) and hadn't backed it up, so I started again..... The second time I backed it up as I had made entries!
After 2 days.... It's gone again!

Why - what have I missed?
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Sara

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  • frustrated

Posted 4 years ago

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Kay Laws Accredited, Accredited Partner

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Hi Sara,


Did you go back to your Q drive to search for your new company file?


> Open or restore an existing company

> Open Company file QBW

> Search company file name


Hope this Helps.


Kind Regards

Kay

kmlbookkeeping@bigpond.com
(Edited)
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Sara

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Yes this worked Kay, Thank you...

It doesn't explain why it disappeared in the first place. Am I supposed to have done something to prevent it?
Hopefully it doesn't do it again
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Danielle Matthews

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Hi Sara

Does it keep happening even now? 

The same thing is happening to me.  I created a new company 2 days a go and it keeps disappearing from the login screen.  I know how to restore the backup but that's not the point.

Cheers, Dani

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Sara

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Hi Danielle,

Yes still an issue

I have 3 company files now and each time I want to use a different file, I have to upload it and each time I upload it, I have to re-configure the document templates too.... ie invoices (they go back to default reckon settings)
It is very frustrating.
Reckon emailed me regarding this and suggested I needed to share my company files in the control panel. Did this, still didn't fix it and so I gave up!