Company file keeps disappearing in Hosted
Sara_7151075
Member Posts: 66 ✭
I am just starting up another business. I have successfully set up my new business as another company in Reckon hosted (twice).
After 2 days the company stops appearing.
After the first set up, I hadn't made any entries yet (just set up) and hadn't backed it up, so I started again..... The second time I backed it up as I had made entries!
After 2 days.... It's gone again!
Why - what have I missed?
After 2 days the company stops appearing.
After the first set up, I hadn't made any entries yet (just set up) and hadn't backed it up, so I started again..... The second time I backed it up as I had made entries!
After 2 days.... It's gone again!
Why - what have I missed?
0
Comments
-
Hi Sara,
Did you go back to your Q drive to search for your new company file?
> Open or restore an existing company
> Open Company file QBW
> Search company file name
Hope this Helps.
Kind Regards
Kay
kmlbookkeeping@bigpond.com0 -
Yes this worked Kay, Thank you...
It doesn't explain why it disappeared in the first place. Am I supposed to have done something to prevent it?
Hopefully it doesn't do it again
0 -
Hi Sara
Does it keep happening even now?
The same thing is happening to me. I created a new company 2 days a go and it keeps disappearing from the login screen. I know how to restore the backup but that's not the point.
Cheers, Dani
0 -
Hi Danielle,
Yes still an issue
I have 3 company files now and each time I want to use a different file, I have to upload it and each time I upload it, I have to re-configure the document templates too.... ie invoices (they go back to default reckon settings)
It is very frustrating.
Reckon emailed me regarding this and suggested I needed to share my company files in the control panel. Did this, still didn't fix it and so I gave up!0
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