Company information is valid

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  • Problem
  • Updated 2 days ago
I have been successfully uploading payroll files since inception. I have now shared with another user and gone through setting that user up to the point where they can login and get to upload point. When trying to upload the file, they get the red message Company Information is Valid then nothing. If I try to upload the same file, it works as per previous. What are we doing wrong?
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richard

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Posted 5 days ago

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Kevin Russell, Accredited Partner

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Have you spoken to the bank?
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richard

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Sorry Kevin, this is the STP file upload through Reckon Portal I'm talking about
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Kevin Russell, Accredited Partner

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Well thats just confusing
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Rav, Community Manager

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Hi Richard,

The 'Company information is valid' message relates to a mismatch with the branch number between GovConnect STP and your Reckon accounting software.

Can I confirm, are you using Reckon Accounts or Payroll Premier?

If you take a look at the branch number listed in your Company Information settings and ensure that it matches with what is listed in GovConnect STP it will resolve this for you.
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richard

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Hi Rav,
we're using Reckon Accounts. I can upload the file from my login but when a user I've shared to tries to upload the file it fails with the Company information message.

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Rav, Community Manager

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Hmm that sounds odd. 
Was the STP entity shared with the other user using the method outlined here
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richard

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Yes, shared as per the procedure and received the success notification
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Rav, Community Manager

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Hi Richard,
Can you let me know if this issue still occurs the next time this user has to perform a STP upload?
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Richard Keeler

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Will do Rav