I have been successfully uploading payroll files since inception. I have now shared with another user and gone through setting that user up to the point where they can login and get to upload point. When trying to upload the file, they get the red message Company Information is Valid then nothing. If I try to upload the same file, it works as per previous. What are we doing wrong?
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120 Points
Posted 5 days ago
Kevin Russell, Accredited Partner
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37,550 Points
Rav, Community Manager
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57,572 Points
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120 Points
Hi Rav,
we're using Reckon Accounts. I can upload the file from my login but when a user I've shared to tries to upload the file it fails with the Company information message.
we're using Reckon Accounts. I can upload the file from my login but when a user I've shared to tries to upload the file it fails with the Company information message.
Rav, Community Manager
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57,270 Points
Hmm that sounds odd.
Was the STP entity shared with the other user using the method outlined here?
Was the STP entity shared with the other user using the method outlined here?
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120 Points
Yes, shared as per the procedure and received the success notification
Rav, Community Manager
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57,270 Points
Hi Richard,
Can you let me know if this issue still occurs the next time this user has to perform a STP upload?
Can you let me know if this issue still occurs the next time this user has to perform a STP upload?
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80 Points
Will do Rav
richard
Kevin Russell, Accredited Partner