I have been successfully uploading payroll files since inception. I have now shared with another user and gone through setting that user up to the point where they can login and get to upload point. When trying to upload the file, they get the red message Company Information is Valid then nothing. If I try to upload the same file, it works as per previous. What are we doing wrong?
-
180 Points
Posted 4 months ago
Kevin Russell, Accredited Partner
-
40,770 Points
Rav, Community Manager
-
64,608 Points
-
180 Points
Hi Rav,
we're using Reckon Accounts. I can upload the file from my login but when a user I've shared to tries to upload the file it fails with the Company information message.
we're using Reckon Accounts. I can upload the file from my login but when a user I've shared to tries to upload the file it fails with the Company information message.
Rav, Community Manager
-
64,120 Points
Hmm that sounds odd.
Was the STP entity shared with the other user using the method outlined here?
Was the STP entity shared with the other user using the method outlined here?
-
180 Points
Yes, shared as per the procedure and received the success notification
Rav, Community Manager
-
64,120 Points
Hi Richard,
Can you let me know if this issue still occurs the next time this user has to perform a STP upload?
Can you let me know if this issue still occurs the next time this user has to perform a STP upload?
-
120 Points
Will do Rav
-
120 Points
Hi Rav,
the issue is still exactly the same. This user cannot complete the upload.
I will need to change my MFA to a new phone soon and I'm hoping I can do that without losing our ability to upload.
Thanks,
Richard
the issue is still exactly the same. This user cannot complete the upload.
I will need to change my MFA to a new phone soon and I'm hoping I can do that without losing our ability to upload.
Thanks,
Richard
Rav, Community Manager
-
64,120 Points
Thanks for getting back to me on this Richard,
Does the shared user have more than one STP entity in their Reckon Portal account? Regardless, can you please share that STP entity with us, the user name to share with is chocolol2 and I'll ask our STP dev to take a look
In regard to MFA and upgrading to a new phone, what you'll need to do is revoke the current MFA by going into the settings menu in your Reckon Portal account. Click the settings icon in the top right corner, then scroll to the bottom of the page and you'll see the Revoke option. You'll need the code from the current MFA source in order to revoke it.
Does the shared user have more than one STP entity in their Reckon Portal account? Regardless, can you please share that STP entity with us, the user name to share with is chocolol2 and I'll ask our STP dev to take a look
In regard to MFA and upgrading to a new phone, what you'll need to do is revoke the current MFA by going into the settings menu in your Reckon Portal account. Click the settings icon in the top right corner, then scroll to the bottom of the page and you'll see the Revoke option. You'll need the code from the current MFA source in order to revoke it.
-
120 Points
Thanks Rav.
Now I can't access STP with either the new code on the new phone neither can the other user. Both are getting 401: Unauthorised error
Now I can't access STP with either the new code on the new phone neither can the other user. Both are getting 401: Unauthorised error
Rav, Community Manager
-
64,120 Points
Press Ctrl+F5 to do a hard refresh, alternatively clear your browser cache and cookies and it should get you past that.
-
120 Points
I've done all that and still getting the same error as soon as I launch STP
-
120 Points
After several logins, I managed to get to launch and upload successfully using the new phone/authenticator. Subsequent launches have generated the 401 error again.
I have created chocolol2 as a user.
I have created chocolol2 as a user.
-
400 Points
richard
Kevin Russell, Accredited Partner