Company Name changes for STP

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  • Updated 4 weeks ago
How can I stop the company name in Payroll Premier from changing once I do the STP export process. Our company trust name had too many characters for the STP  company section set up. So we used used the business name which is shorter. How can I get this shorter business name to stay in Payroll Premiers company information section not reverting back to the Trust Name? 
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Libby

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Posted 1 month ago

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Rav, Community Manager

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Hi Libby,
If your business name exceeds the number of characters in the program, we've got a process to address that. Check it out in this KB article here -

My company’s legal name is long and doesn’t fit in the Legal name field. What can I do?
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Libby

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Thank you for quick reply. Reckon GovConnect is working perfectly.
It is Payroll Premier that everytime I go back into the program the company information reverts back to the Trust Name not the shorter company name as I have in GovConnect.
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Rav, Community Manager

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That sounds really strange, and not something I've come across to be honest.
I'd recommend having a chat with our Support team in the first instance but out of interest if you could shoot through a copy of your Payroll Premier file to community@reckon.com I'll see if our devs can take a look
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Sharon Cowley

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Hi Libby,
Is there a fix to this as this is what kept happening to me too!


Sharon.