Connection fail when launching accounts
Options
Lonnae Harris_8081923
Member Posts: 4 ✭
Have logged in to Reckon Hosted but every time I try to "Launch accounts" it comes up with connection failed...is the server down this morning??
1
Comments
-
I just logged in from my iPad, no problems0
-
I have the same issue. Did you solve it?0
-
Apparently it was my Kaspersky anti-virus program. Had to write an exception for the reckon site and all sorted now2
-
Here is the Knowledgebase Article for reference.
Reckon Accounts Hosted Connection Failed Error
- https://kb.reckon.com.au/issue_view.asp?ID=5768
Regards,
Reckon Data Recovery Team
How to ask good questions on the Reckon Community
Data Services Tip - Try this first before requesting a data service
1 -
How did you write the exception exactly? I have Kaspersky and having the same issue.0
-
This isn't working for me is there any other solutions available? Still getting "Connection Fail when launching.0
-
I just decided to use a new virus checker and it worked immediately1
-
https://hosted-connectv82.reckon.com/*
needed to add more detail in replace of the '*' in exclusions. I must have missed this detail somewhere.
Use the full URL from the page that has the failed message displayed.
Working now.
0 -
Hi @Marc_Fenech,
This video should help where to do that.....
https://www.youtube.com/watch?v=RsLkhRX-4HI
0
Categories
- All Categories
- 6.9K Accounts Hosted
- 11 📢 Reckon Accounts Hosted - Announcements
- 6K Reckon Accounts (Desktop)
- 3 📢 Reckon Accounts Desktop - Announcements
- 1.2K Reckon Payroll 🚀
- 21 📢 Reckon Payroll - Announcements
- 21 Reckon Payroll Help Videos 🎥
- 21 Reckon Mate App
- 3.1K Reckon One
- 7 📢 Reckon One - Announcements
- 11 Reckon Invoices App
- 14 Reckon Insights
- 114 Reckon API
- 830 Payroll Premier
- 326 Point of Sale
- 2K Personal Plus and Home & Business
- 74 About Reckon Community