Connection Has Been Lost

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  • Question
  • Updated 1 month ago
  • Answered
  • (Edited)
I have lost
connection to Reckon Hosted - a Connection has Been Lost error

message has come up while I was in the middle of something and now when I
want to log back in the Welcome to Reckon Accounts : Reckon Accounts Hosted
Edition 2018 box comes up and when I click open existing file I can't seem
to find any QBW QBB or QBM files ?

I have tried to sign into Reckon Hosted to send them a message about this
but the password I have on file for Reckon Hosted doesn't work.

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Lance Carr

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Posted 8 months ago

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Rav, Community Manager

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Hi Lance,
Sorry to hear you've had some trouble today, when you log back in are you able to navigate to your company file by going through File > Open or Restore a Company and then opening your company file from its location.
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Courtney Warren

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I also have the same problem. I've managed to reopen my file after a few attempts. I've been trying to back up my file but it will only go so far and then say its unable to back up
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Lance Carr

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Hi 

After clicking on open an existing file I get the 3 options

  • Open company file (.QBW)
  • Restore a backup copy (.QBB)
  • Restore a portable file (.QBM)

However I have no idea what the backup file would be or where it is – this is a Hosted / online file isn’t it so shouldn’t it automatically backup to the ‘cloud’ somewhere on the internet?

Cheers

Saira
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Courtney Warren

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I selected Open Company file then had to go back to where the file was original upload on the cloud server and then open it from there.
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Lance Carr

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when I go to Open Company File it on;y gives me the option of looking in this PC or New folder - no cloud server ?

HELP

Saira
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Rav, Community Manager

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Hi Saira,
When you choose to open your company file you'll be presented with a window similar to the below.



The main Hosted cloud drive is the Q drive.
The B drive is the default location for backup files.
You need to locate where you've stored your company file from these locations.

You'll also find a list of previously opened company files and more importantly, their file directory by going to File > Open Previous Company
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Lance Carr

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I've called Reckon direct and this issue was fixed promptly - should have done it straight away :(
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Lance Carr

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It never gave me the option of My Live Q - only this PC but its all fixed now.

Thanks
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Data Rec, Employee

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