Connection has been lost

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Kellie Riek
Kellie Riek Member Posts: 59 ✭
edited February 2017 in Accounts Hosted
We use Reckon Hosted and share it between myself and my employer. Today, he was using it on his computer and he asked if I had accidentally logged on via my computer because the following message popped up. He was forced to abort and lose unsaved work. There is no other option than to abort. Does anyone know why this occurred? He and I are on data internet. 

image

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited February 2017
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    Hi there Kellie,

    There are some performance issues with Reckon Accounts Hosted for some users at this moment which is currently being addressed -
    https://community.reckon.com/reckon/topics/reckon-accounts-hosted-issue-24-february

    There is a good chance the connection may have been disconnected due to some remedial work which is occurring as we speak.

    Sincere apologies for this. Were you able to log back in successfully after closing the abort?
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  • Kellie Riek
    Kellie Riek Member Posts: 59 ✭
    edited February 2016
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    Thank you Rav.

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