Connection lost 4 times so far this morning - Reckon Accounts Hosted. Is there a problem

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  • Updated 3 years ago
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Received this message 4 times this morning.   Is there a problem... Frustrating.
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Andrea Lush

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Posted 3 years ago

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Rav, Community Manager

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Hi Andrea,

Very sorry to hear you're experiencing connection issues with Hosted this morning. I've had a word with the Tech team and they haven't received similar calls as yet.

Are you experiencing connectivity issues in general ie. browsing etc?

Let us know

Cheers
Rav
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Andrea Lush

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Not sure, but has happened again.
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Andrea Lush

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No problem anywhere else.
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Rav, Community Manager

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Thanks for getting back to me Andrea.

Can you let me know more about your connection setup. Are you connecting via ethernet or Wi-Fi via a modem, or a mobile hotspot?
Have you experienced similar issues with the same connection previously?

Have you noticed a pattern with the loss of connection? ie. does it occur after a certain period of time elapses or when performing a particular task/action?

Try logging out in full (Logout option) then back in and let me know if it replicates.

Rav
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Andrea Lush

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Connection via WiFi via modem.  Never had this happen before, started yesterday.
No particular task or timeframe.  Will try logging out.
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Andrea Lush

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It has happened again.  Tried logging in & out and its still happening
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Rav, Community Manager

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Hi Andrea,

Can you please give our Hosted Support team a call on 1300 799 150 so we can take a closer look at the cause of the issue for you specifically.
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Kathryn Saunders

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It is happening to me today as well.  Had the same message as Andrea and have been aborted 5 times today.  Has never happened before and my connection is also WiFi via modem and have no issues with other internet systems today.
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Raymond Gwatidzo

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This reply was created from a merged topic originally titled Reckon Hosted keeps Aborting!!.

I am very frusted with this hosted online sytem. It keeps aborting when I am in the middle of payroll and other process then I will to start again. This is so annonying. Our internet is working perfectly!!!

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