Converting sales order to invoice

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  • Updated 5 years ago
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  • (Edited)
We create a Sales Order from our estimate which works fine, all the items and descriptions carry through perfectly. Then when we invoice from the Sales order, we lose all the descriptions and the invoice is blank except for the totals at the bottom of the invoice.  We have a combination of items and group items (the group items are not meant to print so that is fine, but the other items should print).  Why is this happening - it also does not happen if we invoice directly from the estimate!
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Posted 5 years ago

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Leon LEE, Alum

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Hi Paula,

Would it be possible to provide screenshots of the Invoice from the Sales Order before and after the print preview? I've replicated this on my end and was able to successfully see the item descriptions