correcting an error in STP reporting

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  • Updated 3 weeks ago
I've been reporting STP for a client - they neglected to tell me that the wages had changed, now I need to amend the STP - I keep getting errors and can't seem to amend the wages. What do I do?
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Heather Nortje

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Posted 3 weeks ago

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Rav, Community Manager

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Hi Heather,
Can you let us know what are the specific error messages you are receiving when you attempt to send through an adjustment.
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Heather Nortje

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Heather Nortje

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Heather Nortje

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Heather Nortje

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I keep getting errors whenever I submit an adjustment, or even try to submit a new payrun
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Nadia

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Go into the error. Click on "Review & Adjust" to get error details. What is the error message?