Corrupt supplier bill - can't reopen once entered

  • 1
  • Question
  • Updated 11 months ago
  • Answered
  • (Edited)
I have Reckon Hosted. I have raised a supplier bill and when I want to reopen it I get an error message and the system is shutting down. It only happens with that one particular invoice. To be able to keep working I had to raise a credit note, apply it against the trouble bill to cancel it out and raise a new bill. In future, if it happens again, what can I do to open and/or delete this invoice without getting an error massage? Thank you.
Photo of Marion Lockwood

Marion Lockwood

  • 120 Points 100 badge 2x thumb

Posted 11 months ago

  • 1
Photo of Gillian

Gillian, Accredited Partner

  • 1,014 Points 1k badge 2x thumb

Hi Marion,

go to edit heading dropdown, select use register and select Accounts Payable. Find the bill and 1 click to highlight - don't double click to open. press ctrl D on your keyboard and this should delete it

Gillian

Photo of Marion Lockwood

Marion Lockwood

  • 120 Points 100 badge 2x thumb
Thank you! That worked. Good to know for the future. +++++