Could not delete item in scheduled bills & deposits

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  • Problem
  • Updated 10 months ago
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I am using Reckon Accounts Personal Plus 2015. Recently a series of entries have appeared bills and deposits showing a status "done", amount "0" and action "auto" instead of "enter".I have not been able to delete these items and they are increasing by the day. Attempts to delete receive an error message -could not delete item-. I have "validated", "super validated" and copied the file. The first two cleared the problem but only until the next time I open Quicken. The copied file did not help at all. This does not appear to be an isolated problem. Has anyone with a paid subscription to the Quicken Help Desk been given a satisfactory response. Is this a bug that Quicken have a patch for?
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Peter Ferrett

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Posted 4 years ago

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Peter Harman

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Dear Peter, be very careful with this issue. This is what happened to me and eventually the file became corrupt and would not load. I had to restore a backup from July 2014 before the upgrade to Reckon 2015 and then reload all my transactions in order to solve the issue
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Michael Ung, Alum

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Hi Peter Ferrett

can you do the following and see if this will resolve your issue.

1. Validate

2. Super Validate

3. Create a Backup copy

4. Restore the Backup copy into a different location.

5. remove the existing file from the old location and put it in the recycling bin and open the restored file from the new location.

if the problems persist, then restore the backup into the default location for example "C:\ProgramData\Intuit\Quicken\Sample".

hope this helps

Cheers, MichaelU

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Peter Ferrett

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Thanks for your effort. Unfortunately this option didn't work. Invalid files continue to multiply. Peter
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Peter Ferrett

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Am I really the only one with this problem. I now have 198 duplication and growing daily
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Ray

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I have the same problem.  I am validating/super validating each time I use Quicken to contain the problem, and the invalid entries remain contained at a low number.  Hoping a fix will be found soon.
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Peter Ferrett

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Thanks Ray Please read all this post as there appears to be a problem with validating too often. Even reckon product help warn against validating as a routine.
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Ray

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Thanks Peter.  I am aware, but have chosen to validate as the lesser of two evils.  Trying to keep the 'bad transactions' down to a minimum after reading the first reply from Peter H.  Hope Reckon are working on this
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Paul

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Thanks Peter. Not sure why this issue hasn't been addressed in over two years.
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Doug

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I am using Reckon Accounts Personal Plus 2017, and in 'Scheduled Bills and Deposits' am also seeing  a large series of entries showing a status "done", due date "none", amount "0" and action "auto" instead of "enter". I have not been able to delete these items. 

I have now received the usual email to pay for the annual subscription, the cost of which is increasing multi-fold over the past few years. 

Is there any solution to this problem?