could not find the employee, I want to run the payroll

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  • Updated 3 months ago
Hi, I have 3 employees in the system, however, when I want to add on the pay run, it only shows 2. Also how do I change the wrong date I sent through.

thanks.
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Lili Niu

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Posted 3 months ago

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Kevin Russell, Accredited Partner

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The last employee is on a different pay schedule
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Lili Niu

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so how do I find out?
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Rav, Community Manager

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Lili,
Which Reckon software are you using? This post has been tagged as Reckon Accounts Business Range and the STP app which are two completely separate software.
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Lili Niu

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Hi Rav, I use the Reckon APP, I guess I am in the wrong group?
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Rav, Community Manager

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No its ok you're in the right place, I just wanted to confirm.
In the app have you completed setting up the profile of all 3 employees? ie. have you completed all the required details?

Are you attempting to create a new pay run or an adjustment?
If its a pay run, is it showing all of your employees in the list to select from?
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Lili Niu

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Hi Rav, I had profile of all 3 employees, and submit the pay run before. but when I submit new pay run, as soon as I put on the pay day, one employee is missing.
Also if I want to do the adjustment, I found it only can choose the date.
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Lili Niu

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Looks Like free one definitely is not going to work!