Create Invoice/Estimate brings up Invoice/Estimate List and locks up PC
m031265
Member Posts: 5 ✭
Reckon Home& Business 2013. I have setup customers, designed invoice and setup line items, then when I go to create an invoice, the invoice/estimate list opens and locks up PC completely - only way to shut down is ctrl/alt/delete and log off - Invoice/Estimate hangs as not responding and I have even left it hanging for up to 30 minutes just in case the thing was building something in the background.
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Comments
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Hi there,
Thank you for your post in our community,
I think you might have either reached the limit of Invoices or have issue with Tax Control Account. Below kb article has more info for you.
KB: http://kb.reckon.com.au/issue_view.asp?ID=4797
Let us know how you go.
Thanks.
Ifti
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Hi Ifti,
Mate, I don't 1500 invoices so its not that, I then added the tax control to the business:businesstax account. The tax control account has no transactions in it whatsoever, and its not hidden. When I do to create invoice/estimate it still brings up the invoice/estimate list and as soon as a point and click anywhere in the screen it is going Not Responding - I thought this would fix it and did not save all my work out of the other applications - I had to log out in order to get the PC working again.
Mate, this is driving me nuts - it takes me more in time building an invoice in Excel, than it does doing the work I am billing out for - why is this happening?
Mike
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Hi Mike,
Thanks for the response.
It could be data file/installation issue. Can you try the following to see if they help?- Use a default Invoice template to see if it works? - That will tell us if your customized one has any issue
- Try it on Sample file (file > Open sample file) - That will tell us if it's installation or data file related
- You might want to try it on another PC with your file as well to see if this PC is causing any issue relating to this.
Cheers,
Ifti0 -
Hi Ifti,
Thanks for your response.
Mate, I created a new invoice template and then saved as Sample, then tried to create a new invoice/estimate and still got the same the invoice/estimate list and hung the PC. I then tried the Sample File, and presto - all good. What do we need to do now mate?
Many thanks,
Mike
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In my reckon file, I also deleted the invoice that I created, plus the second one I called sample and selected default invoice but still had the same issue
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Hi Mike,
So it's definitely your data file.
Do the below and see it if helps:- Backup your file
- Go to File > File Operations > Rename
- single click or hover over your file from the top to select (don't open, if single click opens, then just hover over to get it highlighted)
- Once highlighted, at the bottom of your screen, type in the new name for the file and keep it very short and simple (Example: MyFile etc.) > OK
If rename fails, do a copy of the file from File > File Operations > Copy > select the date range and give it a name and open the "New file" and test it through that too.
Let me know how it goes.
Thanks
Ifti0 -
Hi Ifti, mate gave both a go and still no good. What else can we try? Thanks, Mike0
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Hi Mike,
I think the next step would be to get in touch with our Support team and get one of the rep to look at your data file.
Thanks
Ifti0
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