Credit Not Being Applied to Pay Bills

Adam_7542761
Adam_7542761 Member Posts: 15
edited February 2018 in Accounts Hosted

I have 3 bills for the same supplier. All 3 have credits available that can be applied to them. When I go to Pay Bills, it asks if I want to apply the credit. I select the appropriate credit, and choose pay bill. For some reason the credit never applies. So the bills are staying in the system as incomplete. How can I fix this please?

Comments

  • Wilma van Eyk
    Wilma van Eyk Member Posts: 15
    edited September 2017
    Adam,
    Are you putting a tick in the left hand column to apply the credit amount?

  • Adam_7542761
    Adam_7542761 Member Posts: 15
    edited September 2017
    Yes, definitely!
  • Liz Oliver
    Liz Oliver Member Posts: 4
    edited February 2018
    Adam, I have the same problem. 4 different suppliers. The bills have been on our system since 2014! Did you ever find a solution?

  • Adam_7542761
    Adam_7542761 Member Posts: 15
    edited February 2018
    Hi Liz, nope no solution. still stuck there
  • Liz Oliver
    Liz Oliver Member Posts: 4
    edited February 2018
    Adam, do you have negative amounts in the affected invoices? I ended up ringing the Reckon help line who said it was because I had negative amounts in those invoices. Usually this is not a problem, but every now and then it causes it to glitch. They talked me through taking the negative amounts out and I think I created credits for those amounts. Sorry I can't remember exactly but perhaps that will help.
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited February 2018
    I think this KB might have some info which might help -

    Fully paid Tax Invoice or Bill not recognised as paid and still has a balance


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