csv manual bank upload not working

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  • Problem
  • Updated 3 months ago
when trying to manually import csv file into reckon one bank transactions - press manual upload, select file to upload, press open, and puts the file name in - but option still says select file??  I have also tried in the demo book and it is doing the same.  I did an upload on the 05/04/2020 and it worked, tried on the 09/04/2020 and it did this and is doing again today?? any ideas
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Kylie Dunn

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  • frustrated

Posted 3 months ago

  • 1
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Rav, Community Manager

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Hi Kylie,
Can you let me know which browser and version you are using?
If you are using Google Chrome, can you please update to the most current version and then try again.

Alternatively, can you confirm if you experience the same issue on a different browser?
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Kylie Dunn

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Hi Rav,

I use Google Chrome - so i jumped over to Internet explorer and it worked!!  i will go and update my computer now - maybe that is why you dont consistently press snooze when you get prompted to update you computer!!  Thanks so much for your help :)