Cursor jumping back to date field when entering transactions-Reckon Personal Plus 2015

When entering transactions in the register (Personal Plus 2015), the cursor sometimes jumps back to the date field halfway during the transaction. I recently upgraded to Windows 10, but unsure if the problem started before or after that. Is anyone else experiencing this and is there a fix?

Gary Trytell

90 Points

Posted 4 years ago

4 years ago

John G, Information Support Analyst

27,510 Points

Hi Gary,

Welcome to the Reckon Community.

As the 2015 version is not fully compatible with Windows 10 you may experience some odd behaviours.

Try setting the launch icon as Run As Administrator (right-click > Properties > Compatibility > Settings) as see if it improves the performance.

regards,
John.

The 2016 version, due for release in November, will be fully compatible with Windows 10.

Comment

2015-10-25T07:46:00+00:00

Gary Trytell

90 Points

Thanks John. In reviewing other posts, I think the "screen refresh" may have something to do with the issue. I had my background in slideshow mode rather than picture mode. I have changed it and I think the problem has gone away. Will this be fixed in the 2016 version?
Thank you.

4 years ago

Bjorn

144 Points

Are you using a notebook and the mousepad? I had a similar problem some time back and it was found that the mousepad was very sensitive, and when I passed my hand over it in my typing, it reacted such as you describe.