Cursor jumping back to date field when entering transactions-Reckon Personal Plus 2015

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  • Updated 4 years ago
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When entering transactions in the register (Personal Plus 2015), the cursor sometimes jumps back to the date field halfway during the transaction. I recently upgraded to Windows 10, but unsure if the problem started before or after that. Is anyone else experiencing this and is there a fix?
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Gary Trytell

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Posted 4 years ago

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John G, Information Support Analyst

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Hi Gary,

Welcome to the Reckon Community.  

As the 2015 version is not fully compatible with Windows 10 you may experience some odd behaviours.

Try setting the launch icon as Run As Administrator (right-click > Properties > Compatibility > Settings) as see if it improves the performance.

regards,
John.

The 2016 version, due for release in November, will be fully compatible with Windows 10.
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Gary Trytell

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Thanks John. In reviewing other posts, I think the "screen refresh" may have something to do with the issue.  I had my background in slideshow mode rather than picture mode. I have changed it and I think the problem has gone away. Will this be fixed in the 2016 version?
Thank you.
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Bjorn

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Are you using a notebook and the mousepad? I had a similar problem some time back and it was found that the mousepad was very sensitive, and when I passed my hand over it in my typing, it reacted such as you describe.
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Gary Trytell

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Hi Bjorn, thanks for the reply. I am using a desktop so don't think thats the issue. Thanks anyway.
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Reckon FAQs, Employee

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Thanks for the update Gary.