customer payment

Jan Leach
Jan Leach Member Posts: 11
How do I get Accounts Home & Business 2016 to receipt payment of an invoice? The help file tells me to go to Business menu>Customers>Receive Customer Payment, then select the Account from the drop down box, after which I can enter a transaction. But once I select the Account, that's the end of it! There is no further option to enter / select an invoice! Surely there must be a way to click on an invoice, confirm it has been paid, and then it automatically enters the credit in the account?

Comments

  • Steve Cook
    Steve Cook Member Posts: 150 ✭✭
    edited November 2015
    Open the invoice. Right-click in the area above the item list and select "Receive Payments"
    Fill each field as appropriate.
  • John Graetz
    John Graetz Member Posts: 1,651 ✭✭✭
    edited July 2020
    Hi Jan.  Go to the Customer's tab listing and click on the customer in question.  On the listing, is there a value against the Customer Name which indicates that there are unpaid invoices?  If not, itr would appear that you have either recorded a payment already for that customer, or you have recorded the transaction under the wrong customer name.  That is about the only help I can offer at the moment.

    Alternatively, when you select the Customer Name as part of the module Customer Payment, you should see a list of all transactions in the panel in the bottom section.  Again, you would be looking to see if there is still an unpaid invoice there.  John L G
  • Jan Leach
    Jan Leach Member Posts: 11
    edited November 2015
    No good. I tried right clicking everywhere on the invoice and there is no drop down option list. There is a check box for "Paid" but all that does is add a tick against the invoice item in the list, and does not receipt the payment. Am I looking in the wrong area? I went to Business>Business Lists>Invoices and Estimates
  • Jan Leach
    Jan Leach Member Posts: 11
    edited November 2015
    Thanks John, but still having no luck. I don't have a Customer tab anywhere that I can see? The only way to get the customer list is to go Business>Customers>Add customer, then click cancel Add new customer. When I get the customer list, there is no column for a value to appear. I do have an unpaid invoice against one customer, but can't see how to receipt it? Just to confirm, I have Reckon Accounts Home & Business 2016
  • John Graetz
    John Graetz Member Posts: 1,651 ✭✭✭
    edited July 2020
    Hi Jan.  Unfortunately it seems that the structure for Home and Business is totally different to that of higher end versions.  The instructions that you listed seem to be correct, and because it is not a version that I am familiar with, it seems that your only hopes are to wait for another H&B user to help you or to put in a support call to Reckon, or hope that one of their employees sees your predicament and takes pity on you.  That would be nice wouldn't it?   In general it seems that you are not having too good a run with H&B based on other problems that you have reported.   John L G
  • Jan Leach
    Jan Leach Member Posts: 11
    edited November 2015
    Hi John. I find that H&B is the most un-user friendly program to work with! It is nowhere near as intuitive or easy to navigate as the vast majority of other software! Thanks very much for your help anyway! Jan
  • gazza73
    gazza73 Accredited Partner Posts: 802 Accredited Partner Accredited Partner
    edited July 2020
    Jan

    Try this approach.  Be mindful of H&B being a cash based tool.   There is a good explanation of this in the HELP file if you refer to:  Business:  Managing customer payments.  There is also an adjacent article called;   "Add an invoices/receivables account"

    If you go to menu: Business -->  Customers -->  receive a payment
    and then select (say)  the Business Chequing account.
    you'll be presented with the bank account register for that account.

    The missing piece of your jigsaw is seen if you click on the "Payee" field in the next available entry, whereupon a drop down list of monies expected from customer are all shown as positive GREEN values.  Select one.

    If it is a partial payment then click the green TICK icon to bring up the SPLIT of the transaction to enter the gross amount received (ie: $100,  and it will automatically do the GST split out for you.


    I've tested this on the earlier 2015 version,  running on Win10, but I dare say the 2016 version follows the same process.


    Gary Pope
    m: 0408994799 
    An Accredited Partner- Consultant (VIC. Aust)
    http://www.alchester.com.au/reckon-ac...
    "Working with Accountants/Bookkeepers PPs/APs, as an
         independent IT Professional and retired FCPA Accountant"



  • John Graetz
    John Graetz Member Posts: 1,651 ✭✭✭
    edited December 2016
    Great to see that somebody with expertise was able to solve your problem Jan.  John L G
  • Jan Leach
    Jan Leach Member Posts: 11
    edited November 2015
    Gary, you are a champion! That worked perfectly! Thanks very much! Jan
  • TheresB
    TheresB Member Posts: 1
    edited February 2016
    I have the same issue as Jan but I don't seem to be able to resolve it.

    When I click in the Payee field, none of the payees/ customers come up for which an invoice was created. There is also no green items listed in the drow-down menu. Only the memorised payees comes up (they are not my new customers).

    Any idea what I am doing wrong?
  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited February 2017
    Hi TheresB,

    Welcome to the Reckon Community.

    Go to Edit > Preferences > Program and under Register > Autofill > Data entry, make sure the checkbox for Recall memorised payees is ticked.  


    Hope this helps.


    regards,
    John