Customer terms reflected incorrectly on Statements

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Tracey Jorgensen
Tracey Jorgensen Member Posts: 4 ✭
edited August 2019 in Accounts Hosted
Customer terms are not being reflected correctly on the Statements and Invoice due dates. Many of our customer statements are incorrect, in that the Tax Invoices dated 10/10/2016 is reflected as due 10/10/2016 regardless of the 7day net or 30 day customer terms entered into that customer detail. This has happened quite a few times, and my boss is losing his **** now over it and wants to change systems. Please, any advice would be appreciated.

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  • Peter Graham
    Peter Graham Member Posts: 1 ✭
    edited October 2016
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    Check 7 day terms are set up correctly In Customer record enter 7 days in Terms field On invoice template make sure Terms field is showing on screen. Peter
  • Tracey Jorgensen
    Tracey Jorgensen Member Posts: 4 ✭
    edited October 2016
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    Yes.  I have checked all that.  The 30 Days is in the invoice template terms too, but the ageing is all off!


  • Shirley Ingle
    Shirley Ingle Accredited Partner Posts: 138 Accredited Partner Accredited Partner
    edited December 2016
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    Tracey   You may have 7 days or whatever showing in the invoice but have you set up the Terms List correctly.  Check the set up for e.g. 7 Days. Go to Lists, Customer and Supplier Profile Lists

    Terms List. Check say 7 Days. Is it set Dot on Standard, Then Ok.

    Same goes for the other Terms, except for 30 days. It depends if the due date is 30 days from date of invoice or Net 30 days which would be due end of next month. The Dot would not be on Standard, you would put the Dot on Date Driven. Then put Net due before 30th and Due the next month if issued within 31 Days of the due date.  If you were to go to Invoices and enter any Customer, put in the 7 Days Terms. Does the due date show 7 Days from say today which is 16/1016, should be due 23/10/16. Also enter Net 30 Days, if you invoice 16/10/16 due date should be 30/11/16.

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