Customers Credits

Tim Dudson
Tim Dudson Member Posts: 2
edited April 2020 in Reckon One
We have customers who pay in advance. How do I allocate the payment to the customers account when there is no invoice to allocate it to please? I need to have their account showing a credit balance. 

Comments

  • John_P
    John_P Member Posts: 18 ✭✭
    edited September 2019
    Hi Tim
    There have been several requests for this feature to be incorporated into Reckon One. Having either a Credit or Debit Balance against a customer's name would certainly assist. It would also make the compiling of payments in Advance or Payments in Arrears a lot easier on the Balance Sheet.
  • Kwikbooks (Professional Partner)
    Kwikbooks (Professional Partner) Member Posts: 824 ✭✭✭
    edited April 2020
    Hi Tim

    When you receive a payment from a customer open the customer as normal, chose the allocate tab, even though there is nothing there to mark off against, make sure the amount is in the box in top RH corner and just press save, R1 will ask you do you want to save this as a credit (or similar) just say yes, and the customer will be in credit.

    When you create the invoice, go into receive money again, choose allocate tab and you will see a box that says apply unallocated credit, and follow the process.

    This also works if you get in a double payment from a customer or they pay an amount that doesn't line up with anything, you can just leave the open credit and move on until sorted.
  • Tim Dudson
    Tim Dudson Member Posts: 2
    edited September 2019
    The transaction is an imported bank deposit. I selected the customer, clicked the 'allocate detailed receipt' tab. The next screen shows the amount greyed out. There is no amount box in the top RH corner. I had to select the contact name again as it had not carried over from the previous screen. Once I did that, the amount disappeared. There was nowhere to enter the amount (no box beside 'Amount'). I tried clicking 'use transaction total' and saving, but got the error message 'Please enter a non zero amount or allocate the zero amount as a cash receipt'. At this point there is still nowhere to enter the amount,even though the 'amount' header has a red asterix beside it.  In desperation I tried clicking on 'how much to allocate' at the bottom right of the screen, but it would not let me as there were no outstanding invoices. What am I missing?