Customers not receiving emailed invoices

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  • Updated 8 months ago
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I have been notified by numerous customers that they are not receiving emailed invoices. This is happening regularly. I am unable to check if the emails have actually been sent - can anyone assist please.
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Jan V

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Posted 8 months ago

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Rav, Community Manager

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Hi Jan,

To deliver an email to your customer from the Reckon Accounts Hosted environment, emails are sent from a specific mail server on Hosted. Because of the way many ISP spam filters work, the email from accountshosted@reckon.com may be marked as spam/junk and blocked.

I'd suggest recommending marking accountshosted@reckon.com a trusted address or add it to their Safe Sender list (the exact options will vary between email providers/programs;
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Jan V

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Thanks Rav.  Let's see how we go with this suggestion :)
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John Graetz

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Hi Jan.  If that doesn't work, you could get in touch with Chandra from Cosmic Solutions.  Refer to his post last week on the forum at:
https://community.reckon.com/reckon/topics/cosmic-invoice-for-rah-all-invoices-now-assured-it-is-rec...
John L G 
thanks John, Cosmic Acknowledgement works with the same concept as a normal domain mail. 
no additional requirement  and also the senders name is displayed  so the receiver knows who the sender is. 100% assured your email is received 
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Linda Putland, Accredited Partner

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Also make sure you put your own email address as a CC on all forms sent - then setup rules in your email software to move these to separate folders, eg invoices, payslips, purchase orders etc - then if a customer or supplier or employee queries - you can resend the email direct from your system, and are able to confirm that you received the email and check for correct Send to address etc.
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Jan V

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Thanks all for your assistance, unfortunately, I am away from the office until Monday now but will definitely follow up.  Again, many thanks. Jan