cutomer returned broken goods besides giving cusotmer credit note, what else?

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  • Updated 4 months ago
A customer bought goods and they were wrong voltage and were destroyed, but customer should get a credit note. How to I put in qb's that the goods are returned but worthless.
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Stacey Lett

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Posted 4 months ago

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Hi Stacey

(Assuming the Items have been setup as Inventory & you have issued a Tax Invoice that the customer has already paid ......)

The Credit/Adjustment Note should have the same Items & their quantities as the original tax invoice that you generated.  The nature of the Cr/Adj Note is that it will decrease the Item quantities & linked income accounts accordingly.

In turn, you should receive a credit or refund from your supplier for these Items which will reflect in the Item's (COGS or Expense) cost calculation.