Data file not found

Options
Wendy_8684012
Wendy_8684012 Member Posts: 37 ✭
edited April 2020 in Accounts Hosted
A new user has just tried to login into our data file. The data file doesn't show up in "Q". I thought I had to share the file, which I did. Now I can't log into the data file either. 
I have been on hold with support for over 1 hour - please HELP

Comments

  • Gillian_8166819
    Gillian_8166819 Member Posts: 89 ✭
    edited July 2019
    Options
    Hi Wendy,

    check in Q if you have a folder with your company name and cust id - when you share it creates a folder and file should be inside there

    Gillian
    ps if not sure post a screen shot
  • Wendy_8684012
    Wendy_8684012 Member Posts: 37 ✭
    edited July 2019
    Options
    I can't access my user log in now. Situation is now critical. No access, support help line on hold for over 2 hours. Emailed support. Might use my spare time looking at other accounting packages. 
    Not happy
  • Gillian_8166819
    Gillian_8166819 Member Posts: 89 ✭
    edited July 2019
    Options
    Wendy,

    if support dont get back to you, post your ph number and I will call and see if I can help

    Gillian
  • Wendy_8684012
    Wendy_8684012 Member Posts: 37 ✭
    edited July 2019
    Options
    The trouble is that I thought I had to share the data file (which I now can't undo) and all access is unavailable. Number is 03 9310 7477
    Thanks
  • Wendy_8684012
    Wendy_8684012 Member Posts: 37 ✭
    edited April 2020
    Options
    Thanks Gillian - now the admin password doesn't work. Is this a major problem to get this retreived?  I have a spreadsheet with all the passwords (and only I have access to this!)
  • Kwikbooks (Professional Partner)
    Kwikbooks (Professional Partner) Member Posts: 824 ✭✭✭
    edited July 2019
    Options
    Wendy are you using google chrome?  Clear all the cookies on your browser and try again.

Categories