How to log off sessions for users who are stuck after connection lost on Reckon Accounts Hosted
Datarec_ReckonLtd
Reckon Staff Posts: 1,039
Login to the Hosted platform.
In the Dashboard, click on the Control Panel button.
In the Control Panel screen, click on 'Log off Remote Sessions'
If there are user session present, click on blue hyper link 'Log off user'.
Regards,
Data Recovery Team
Regards,
Reckon Data Recovery Team
How to ask good questions on the Reckon Community
Data Services Tip - Try this first before requesting a data service
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Comments
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Is there a way to make the time that is set for timing out when not in use, longer?
It is frustrating if you leave your desk for a 1/2 hour and have to go through this process every time.0 -
Hi Steve,
There is currently no user-definable setting that controls the inactive session timeout period.
When a session is active it is consuming resources, the system is likely conserving resources and reallocating them to active sessions to improve overall performance.
Regards,
Reckon Data Recovery Team
How to ask good questions on the Reckon Community
Data Services Tip - Try this first before requesting a data service
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