DATA RECOVERY: How to submit a Reckon Accounts business range desktop data file for analysis

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  • Updated 2 months ago
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If you have not yet requested a data service, please do so by clicking the link below.

Submit a request for a Reckon data service so we can perform an analysis of your data file.


ou will then receive an email which has the following information;


Your Customer ID: 
Your assigned Data Services Case designation:


Once you receive that email and have been assigned a valid Data Services Case Designation, follow the steps below to send us the Reckon Accounts data file and older backup files for analysis.


Send us the Reckon Accounts company data file (QBW) for analysis:
 

Locate your Reckon Accounts desktop data file (*.QBW) or backup files (*.QBB)
How to search your computer for all QBW (QuickBooks/Reckon Accounts) company data files using Windows search


If your data file is damaged which prevents it from being backed up, send the QBW file.
If you have any good older backup files from a time when the problem was not yet occurring, this can assist in the repair process and may allow for faster repairs at less cost.

You will need to send us the nominated data file(s) to undergo the data service by following the steps below.

Ensure that you follow the steps provided to minimise any delays.

Do not send any attachments via email as it will end up in our junk mail, unread and deleted.

 

Click the link to Send the QBW or QBB File for analysis (choose the Take me to Free option)


You will need to send us the nominated data file(s) to undergo the data service by following the steps below.

Ensure that you follow the steps provided to minimise any delays.

Do not send any attachments via email as it will end up in our junk mail, unread and deleted.

 

Using the WeTransfer online file sending service

 

Go to http://weTransfer.com

Click the “Take me to Free” button on the left side of the screen.

Click the blue + icon to add your file(s)                  

 

Locate and select the file(s) you want to send to us

Enter our email address data.recovery@reckon.com as the recipient

Enter your email address as the sender

 In the Message field, place the following info shown below (recommend you copy/paste).


DATA RECOVERY SERVICE REQUEST (QBW / QBB)

Data Service Case Designation: _______________________

Company Name: _______________________

Contact Name: _________________________

Data File Name(s) ___________________ 


Before you click the button to send us the file, make sure you have placed the required information in the message field

Then click the Transfer button

 

Providing that information in the file submission will let us know that the file being submitted is assigned to your case so we can perform the analysis. By informing us of the name of the file(s) you are sending, we can confirm that what we receive is what you intended to send us.


If you do not provide the required information, it will result in delays processing your case. 



Regards,

Data Recovery Team
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Data Rec, Employee

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Posted 2 months ago

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