If you have not yet requested a data service, please do so by clicking the link below.
Submit a request for a Reckon data service analysis/quote.
You will receive an email which has the following information
Your Reckon Customer ID: <XXXXXX>
Your assigned Data Services case designation: <XXXXXXXXXX Company Name>
Once you receive that email and have been assigned a valid Data Services Case Designation, follow the steps below to send us the Reckon Payroll Premier data file or backup file for analysis
1) Locate your Reckon Payroll Premier desktop data file (*.QPW) or a backup file (*.QPB)
The data files are usually in folder such as C:\Program Files\QPROLLVXX\Data
Where XX = a number representing the version.
If you require assistance with locating your files, please contact the Technical Support Team
Members: Phone number available via members.reckon.com
Monday to Friday 8:30am to 7pm AEST
Non Members: 1902 223 101*
Weekend support: 1902 223 101*
Saturday and Sunday 9am to 4pm AEST
* All calls cost $4.90 per minute (incl. GST). Higher rates apply to calls from mobile & payphone. For unlimited free technical support, why not consider joining the Reckon Advantage program? Read more about the benefits here. Already a member? Please visit the Advantage members area for priority support here
2) Provide it to us by clicking the link below
Click on the + Add your files button.
Add your email address (ensure it is correct as any notifications will be sent there).
In the Message field, place the following info:
DATA RECOVERY REQUEST (QPW / QPB)
Data Service Case Designation: _______________________
Company Name: _______________________
Contact Name: _________________________
Admin Password: _________________________
This will let us know that the file being submitted is assigned to your case and allow the conversion team to perform the analysis.If you do not provide this information, it will result in delays processing your case.
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