Debtors receipts

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Colleen Watson_10172464
Colleen Watson_10172464 Member Posts: 4 ✭
edited June 2020 in Reckon Accounts (Desktop)
I receipt a debtors payment to invoices. All totals are correct and balance is nil. all is good. When I go and look at debtors balances I find that these invoices are showing cents still owing on each invoice and a credit has been created for the same amount. WHY.  Then I try and allocate the credits to the outstanding balances, it applies it as credits, I save all looks good and then again when I go back it has not worked.  

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  • Kris_Williams
    Kris_Williams Member Posts: 3,293 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited May 2020
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    This has happened to me a couple of times over the years and I have not been able to fix it, I seem to remember having to delete the original invoice and reentering
  • Colleen Watson_10172464
    Colleen Watson_10172464 Member Posts: 4 ✭
    edited January 2020
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    I hope not as there are quite a few.  I can not believe that there is so many BUGS in this program
  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,131 Accredited Partner Accredited Partner
    edited June 2020
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    This is not really a bug - it generally only happens when you mix up tax codes on an invoice or you create negative GST on your invoice...if you send through a screen shot then I should be able to help - rather than have negative GST on an invoice you will need to split the transaction using an adjustment note - then you will be able to apply the payments correctly.  But a screen shot will help me steer you in the right direction.
  • Colleen Watson_10172464
    Colleen Watson_10172464 Member Posts: 4 ✭
    edited January 2020
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    Hi, Linda can I have your email address and I will email you through everything.  Yes, I do have a negative GST on the invoice.  If I have to split the invoice it is going to make it very messy as you will see when I email it through.  Cheers Col
  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,131 Accredited Partner Accredited Partner
    edited January 2020
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    send to linda@abcomputing.com.au :)

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