Declined by ATO

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  • Problem
  • Updated 3 weeks ago
I submitted a pay run and it came back "Declined by ATO" so I reviewed and adjusted for it to come back again "Declined by ATO" so I decided to ignore that and just do a new payrun.  It happened again a few weeks later. I have just looked at all figures to make sure everything is correct for next weeks final pay run and the individual employee's Pay Summary in app which agrees with ATO figures are now triple the total gross pay for those error pay runs, as is total tax withheld and total superannuation.   I have read that you can do negative pay runs to adjust but not sure how to do that.  Please help.
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Nola Lazzaro

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  • frustrated

Posted 3 weeks ago

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Robyn Kelly (Partner), Accredited Partner

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You need to know FOR SURE which YTD figures are correct.  The correct amount should be reflected in the employees income statement on their MyGov account.  If you need to do a negative pay adjustment in the STP App, you need to follow the instructions here (follow instructions at the bottom of the post):

https://community.reckon.com/reckon/topics/error-from-ato-saying-something-to-do-with-item-does-not-match-and-decimal-unique-code?utm_source=notification&utm_medium=email&utm_campaign=new_comment&utm_content=topic_link

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Bruce Dandie

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Robyn, I have had similar, but different problems but no response to date. Could you please look at my post here https://community.reckon.com/reckon/topics/cant-make-adjustment
Thanks,
Bruce
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Nola Lazzaro

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The figures on their MyGov account is the same as the ATO which is the incorrect amount so I will need to do a negative pay run to adjust.  Do I do 3 negative pay runs to show the 3 incorrect ones for just one as a total?

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Robyn Kelly (Partner), Accredited Partner

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I personally would say do one negative amount for the total of the 3 pays Nola.