Declined Pay Run by ATO

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  • Updated 1 day ago
**Error Message**
**We were unable to process your submission because we already have a submission with this submission ID**

First time I have this issue. I pressed the "adjust pay run" and made the adjustment submission. Now the individual employee's Pay Summary is double counted for total gross pay for that error pay run, total tax withheld and total superannuation.   Please help.
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Daphne Lo

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Posted 2 months ago

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Joseph Li

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You probably put in the same pay run figures in the adjustment submission. The original pay run is submitted again, together with the adjustment. Therefore the double up. I learnt the hard way the other day. A negative adjustment should fix it.
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Vanessa Berrick

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Just to clarify, are you saying not just the adjustment is submitted, but the original declined pay run and the adjustment are submitted??? So if my pay figures are right and I've made an error on the super I just have to do a negative super adjustment and submit??
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Robyn Kelly (Partner), Accredited Partner

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Vanessa in my opinion the Pay Summary report is incorrect.  Ask the employee to double check their income statement on MyGov for their YTD figures, making sure you take note of when the last submission was as sometimes it is 1 - 3 days behind.
(Edited)
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Joseph Li

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Vanessa,
Yes, both the declined pay run and the adjustment are submitted. Because App requests declined pay run to be adjusted. So if there is no change to original pay run figures adjustment should be zero figures. The adjustment question asked by App could be misleading.

You can always amend App YTD figures by submitting an adjustment.
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Vanessa Berrick

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Ok next question. If none of the employees have linked ATO to their my Gov accounts and don't want to link them how can I check my totals to what the ATO has??? The only info I have is what I send at my end????
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Joseph Li

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Employees should be able to check income statements in myGov before employers finalize income statements. Onus is on employees to link ATO to myGov. Alternatively employees can request their tax agents to check income statements.
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Vanessa Berrick

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Thanks. Final question before I attempt eofy.
I have one declined pay run due to an incorrect tax file number.  I have fixed the tax file number and done an adjustment for the pay run which was accepted, but the original pay run is still in error. I have done a second adjustment with $0 totals and still in error. What do I do to fix this, I'm under the impression that I can't do eofy summary if I have an error pay run? All my totals are correct I just have an error pay run still.
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Joseph Li

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If EOFY report is correct you can submit it. Otherwise adjust App Pay Summary first.