Declined Pay Run by ATO

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  • Updated 2 weeks ago
Pay Run was declined by the ATO with the following message:

"The value specified for an item does not match the item type (value = $57692.49999999999, item type = decimal, uniqueID = http.sbr.gov.au/ato/payevntemp:grossA) Hint: The TotalDigits constraint failed"


I have copied and pasted the previous pay and didn't get an error for that.
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Vicki

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Posted 3 weeks ago

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Robyn Kelly (Partner), Accredited Partner

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Nadia

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Vicki,

To refer the link above to your specific error message...

Its a glitch in the system.

The system  has added or subtracted a strange decimal amount to your employee's Year-to-date Gross Pay.

You need the strange decimal number from your MOST RECENT error message, as this number changes with each error message.

If the number you provided above is your MOST RECENT error message, then...

To stop the error messages and allow you to submit payruns correctly again, you need to get the Year-to-date Superannuation back to a whole number (i. NO decimal places).

If the details you provided are from yourr most RECENT error message, then you need to add 0.50000000001 to your superannuation. (Alternatively, you could deduct 0.49999999999, but some people have had problems with the "minus" not working.)

To do this... 

Create a new payrun
Select dates & your employee
Then enter the payrun as

Gross pay $0.50000000001 (After the decimal point put 1 five, 9 zeros & 1 one)
Tax $0, 
Superannuation $0

It will allow you to enter the 11 decimal places, then when you hit SAVE it will only show 2 decimal places (0.00),  but it will then let you submit it,  and stop giving you errors. So you can then submit payruns correctly again.

You need to then check your business portal or phone the ATO to clarify which of your payruns have submitted correctly to the ATO.

In my case, the ATO did not have a record of any of my "error payruns", so I entered them all again.

Other people have commented that some of their "error payruns" DID submit to the ATO so they did NOT need to submit them again. 

You'll need to check with the ATO to clarify whether your error payruns submitted.

Also, for some people this took 2 steps to remove the glitch, so if you get another error message, provide the details from that message.
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Platinum

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Rav, surely Reckon must be close to fixing this?
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Vicki

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This is my latest error.

This is the gross amount for 1 of the employees (I have 2 employees) I guess that I only have to make the adjustment for 1 employee.

The gross figure on the app is the correct figure (out by .35 cents now) but it is incorrect on MyGov account.

I'm starting to stress out now that EOF is approaching!!!!



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Nadia

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There is a glitch in the system which has affected your gross pay for this employee.
To fix the glitch you need to get it back to a whole number (No decimals)

If the details you provided are from your most RECENT error message, then you need to add 
0.6500000001 to the employee's gross income.
(Alternatively, you could deduct 0.3499999999, but some people have had problems with the "minus" not working.)

To do this... 

Create a new payrun
Select dates & your employee
Then enter the payrun as

Gross pay $0.6500000001 (After the decimal point put 65, then 7 zeros & 1 one)
Tax $0, 
Superannuation $0

It will allow you to enter the 10 decimal places, then when you hit SAVE it will only show 2 decimal places (0.00),  but it will then let you submit it, and stop giving you errors. So you can then submit payruns correctly again.

You need to then check your business portal or phone the ATO to clarify which of your payruns have submitted correctly to the ATO.

In my case, the ATO did not have a record of any of my "error payruns", so I entered them all again.

Other people have commented that some of their "error payruns" DID submit to the ATO so they did NOT need to submit them again. 

You'll need to check with the ATO to clarify whether your error payruns submitted.

Also, for some people this took 2 steps to remove the glitch, so if you get another error message, provide the details from that message

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Vicki

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I tried 2 new payruns with the decimals as the gross pay and they both failed. In desperation I entered a completely new payrun and that has worked. The figures on the business portal are correct but the figures on the app are incorrect. Think I might leave it at that - as long as the ATO figures are correct with my account software I'm happy!!
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Robyn Kelly (Partner), Accredited Partner

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Agree Vicki, ATO figures and the employees income statements are most important!