Delayed printing time

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  • Updated 2 weeks ago
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Is there any chance the length of time it takes to print an invoice or report can be reduced?
It is ridiculous that you have to go through so many steps just to print.  Other programs I am using (MYOB; SILQ and BarBooks) print straight to your own printer and instantly!!!! 
One should not have to wait 30 seconds (and I know it does not sound very long but when you are busy it is a long time) to print.
Please let me know if there is anyway I can improve this problem.
Thanks for your assistance.
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Roslyn

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Posted 3 weeks ago

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Rav, Community Manager

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Reckon Accounts Hosted operates on different architecture from the solutions you've highlighted. The direct comparison from purely a technology perspective would be Reckon One and you'll find that it operates in the manner you might be more familiar with.

Changes to this area is dependent on some of our technology partners and there isn't any further work planned in this area at this stage.

Prior to the upgrade of the Hosted server environment we tested 4 different print drivers, and while the particular one currently in use takes roughly an extra 5 or so seconds on the first print, its faster from the second onward and results proved to be the best in comparison to the other drivers. Also, from QA testing, prints were as fast as they were on the previous server environment.
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Roslyn

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Hi Rav, 
Thanks for quick reply.  The first print most definitely takes much longer than 5 seconds.  It firstly goes to a reckon printer and then forwards to my printer rather than going directly to my printer as other programs do.  The second print is minimally faster if it is performed straight after the first print but I can have a few hours between printing invoices and it then reverts back to the first print time.  There must be a way to rectify this problem??

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Gavin

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Went to print an invoice to a PDF File this morning.  It took 31 seconds just to get it on the screen.  Second print took 16 seconds.  Just checking, I am in New Zealand, is this also happening for Australian users? 
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Roslyn

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PS I just timed printing an invoice and it took 23 seconds!!
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Kevin Russell, Accredited Partner

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Ros it is what it is. Plenty of other systems have their idiosyncracies. Im curious, why do you need to print anything? I havent printed anything for years.
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Ray

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I am experiencing that same key stroke lag as John, but had initially thought it was my PC or the net. It is only with Reckon, and would have started about the same time as the slow printing and constant logging out.
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John Graetz

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Rya - I forgot to mention that there has also been a dramatic change with the logging out matter.  Up until a little over a week ago, I could go a whole day, with regular but only intermittent use, and rarely get logged out.  Now it seems to be down to half an hour or less and this is a very noticeable change.
John L G.
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Gavin

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Rav you really need to expand on what you mean by"Changes to this area is dependent on some of our technology partners and there isn't any further work planned in this area at this stage."  The fact is several weeks ago Reckon made a change that means printing is now a very time consuming process.  Are you saying that at the same time  Reckons "technology partners" also made some changes that has caused printing from Hosted  to be so slow?
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Gavin

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Kevin, so when you want to get a report to someone e.g a P&L, what process do you follow?
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Roslyn

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Hi Kevin,  I work in a barristers' chambers.  All invoices are sent in email and hard copy and reports are also required in hard copy.  

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