Delete/amend payrun on Reckon STP payroll app

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  • Updated 1 month ago
Hi, I have accidentally submitted a duplicate payrun on the Reckon STP mobile app, and now the YTP total is double what it should be. I need to delete this duplicate payrun. How can I do this please?
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Jessica Orchard

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  • frustrated

Posted 4 months ago

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Rav, Community Manager

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Hi Jessica,
You can't delete a pay run as any data that is transmitted needs to be retained but check out the adjustment function in the app. Head to the pay run section, select the blue + icon in the top right corner and choose 'New Adjustment'.
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CK

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Hi Rav, I have the same problem as Jessica. The amount that I submitted to the ATO is double what it should be, $40,000 instead of $20,000. What figure do I need to put in the adjustment? The correct $20,000? Will the adjustment override the final PAYG summary?
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Linda McRobert

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Its fine to say go to adjustment but from mine I cant see which pay run I need to adjust as they all say draft or error but when I go into the employees they have more pays allocated that I have done?.  Does seem to be an unfriendly app with no particular instructions or help except this type of forum - where I can see many questions answered to the positive.
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Jessica Orchard

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Thanks Rav. What do I put in the adjustment? A new total for the whole year? At the moment, the whole year for the employee has been duplicated (i.e. showing double the income it should be).
I have a similar issue, posted about it giving duplicate income statement, and need to remove a STP upload.  Any help appreciated please Rav! 
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tim acker

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Have a similar issue -  it's a rejected payment and a draft payment.  Why can't I delete those??  Doesn't make sense??
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Robyn Millard

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Same here.  Totally stuffed up the lodgement and now I need to reverse the figures.  But can't see how

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Linda McRobert

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I am finding this a very unfriendly program - I have entered the first 3 weeks - then they are all submitted looked good now all have "Error/declined" against them so I redid them and now the same all have "Draft" against them.  When I look at the employees their amounts are almost double, I cant adjust or delete - none look like they have been accepted so why cant I delete and restart.  
Is this the only form of support?

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Kerri

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Similar issue. I have submitted with "success" previous pay runs, but needed to amend a couple. I resubmitted via STP and now there are duplicate dates.
Am I to assume the newer ones are just going to over-ride the older ones?

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