Deleted Book

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  • Question
  • Updated 5 months ago
  • Answered
I have inadvertently deleted my reckon one book - what can I do to get it back again
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abee

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Posted 3 years ago

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Robyn Ricket, Accredited Partner

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Contact Reckon support in the morning. They will be able to reinstate for you.
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abee

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What is the best way of contating them for this ?
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Robyn Ricket, Accredited Partner

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Hi,

There are a number of ways to contact Reckon, the easiest might be phoning them during working hours.  1300 RKN ONE (1300 756 663), Monday to Friday 8:30AM – 7:00PM.
https://www.reckon.com/au/contact-us/?_ga=1.143205301.1467375543.1392006013#reckon-one
Other methods of contact are available from the Support icon on the top right hand corner of the Reckon One login page.
Once you have your book reinstated there is also a help icon from within the book, top right hand corner of the window (question mark within a circle)

Regards
Robyn Ricket
Accredited Partner - Perth
0418916364
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abee

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Hi I rang Reckon today as suggested. I asked them to restore my book but they said they could not. if I had just deactivated it - no problem- but since I had deleted it there was nothing they could do. I asked them if it was still on their latest backup - they said they could not help me further ass I had deleted teh book.

I naturally thought that cloud p[providers like reckon would provide a backup service for inadvertent actions such as mine.  I keep a regime of t different backups for data on my PC .... but not Reckon,  can this be true??

 Any suggestions?

Thank You

Allister
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abee

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Has anyone one got any ideas - I don't want to have to recreate my book - and still can't believe Reckon haven't got a backup they could use - can anyone help ?
Thanks

Allister
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John G, Information Support Analyst

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Hi Abee,

Expect a call from one of our Cloud consultants soon.


regards,
John
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David

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Hi there Abee, I actually WANT to delete a book. How did you do it please ?  :)     I have been told I CANT delete a book.  I have a trial book full of test rubbish that I want to delete and a new book I have subscribed with a seperate book.  
(Edited)
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Sarah Jane

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I'm the same as John!