deposits not showing in "record depsosits"

[Deleted User]
[Deleted User] Posts: 0
edited August 2016 in Reckon Accounts (Desktop)
I have recorded some deposits against my customers, but they do not show up in the "record deposits" section so am unable to add them to reconcile, I have tried rebuilding and verifying data to no avail.  I have even tried to go back to the customer and delete the transaction, which will not allow me to do, as it says "you need to delete this payment from the deposit before you can delete the transaction".  I have been using quickbooks for many years, and have not come across this problem before

Comments

  • ARC BookKeeping
    ARC BookKeeping Member Posts: 168
    edited August 2014
    Hi Tania,
    Which version of Reckon are you using??

    Can i suggest open the payment and at the top of the screen there is History button, this might show you which deposits you need to delete.




    hope this helps...

    Cheers 

    Angie Carlyle
  • [Deleted User]
    [Deleted User] Posts: 0
    edited August 2014
    Dear Angie,  I am using the Reckon Accounts Pro 2013, and yes i have checked the history too, the deposit is there against the customer, I just cant do my bank rec, as the deposit is not showing in the "record deposits" window or on the reconcile window, it has just disappeared into thin air ???  I have never had that happen before, I even tried changing the date, rebuilding and verifying the data to see if it would come back, but no, and it is not one deposit, there are 9 deposits all disappeared which is the total I am out in my bank rec, its got me stumped, Cheers Tania
  • Margaret Carey
    Margaret Carey Member Posts: 24
    edited March 2016
    Hi Tania - it sounds as though the customer payment has gone to Undeposited funds - check your preferences - Sales & Customers - Company Preferences and make sure the box to use Undeposited Funds as a default is not Ticked. To resolve current issue - you need to go Make Deposits to transfer from Undeposited Funds to the bank then you will see it in your bank reconciliation - 
    regards

    Margaret Carey
  • Pam Last
    Pam Last Member Posts: 3
    edited July 2014
    Hi Tania, yes I think it sounds like the payment has gone to Undeposited Funds. You can either go to history of the deposit itself, & change the account for it to be banked into; or go to your Home screen, Make Deposits, and "bank" it from there, whichever you think will be best for you. Make sure if you do bank it from Undep funds that you use the correct date, not todays date. cheers

    Pam
  • [Deleted User]
    [Deleted User] Posts: 0
    edited July 2014
    The deposits are not in undeposited funds, that is where they have disappeared from.  I use two cheque accounts, so have checked the deposited funds in both accounts and undeposited funds, and the funds are just not there, yet marked off as paid off the customer account, it has become very frustrating.  I think my system may have a glitch, I am going to back up my data tonight, and try re-installing the program, hopefully that will fix the issue.  Thank you all for your replies, I was hoping that someone else would have gone through the same problem I am having, Cheers Tania 
  • ARC BookKeeping
    ARC BookKeeping Member Posts: 168
    edited August 2014
    hi Tania,

    I am pretty sure I will be able to 'find' these payments/deposits. With out you uninstalling and reinstalling your program (which I dont think would help anyway)

    please contact me on ABCarlyle@xtra.co.nz 

    or (NZ Chch) 03 3224467
    if you are not in Chch... then I have a method that will help you remotely.

    regards
    Angie Carlyle
  • ARC BookKeeping
    ARC BookKeeping Member Posts: 168
    edited August 2014
    I have pulled up a payment of mine that went thru the make deposits window...
    image

    Mine has a History of Deposit, which I would then highlight and click 'Go To' which brings up.... the appropriate 'Make Deposit'image

    Where you can find the account that it was deposited to and on which date.

    Have a double check of the date as..... alot of times this can be a cause of 'disappearing' deposit.

    Also try...

    drop down list.... Edit....'Find'  (Ctrl + F )
    Advanced tab
    Amount = (what you are looking forward)
    Transaction Type = Deposit 
    Click 'Find'
    Click 'Go To' on any of the results.

    Cheers
    Angie