disconnect message

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  • Question
  • Updated 3 years ago
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I keep getting disconnected while using Reckon
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Sarah Nation

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  • Frustrated, p****ed off!

Posted 3 years ago

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Rav, Community Manager

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Hi Sarah,

Which sort of internet connection are you using? Are you having any troubles with other sites etc? How long has this issue been happening for?

Please log off your active sessions within the Hosted control panel, logout, and close your browser then retry.

Does the issue persist after this?

Cheers
Rav
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Sarah Nation

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Hi Rav,
I'm not sure what the Internet connection is at work, but it is very good.
Not having any trouble with other sites.
It has been happening for a couple of weeks. Sometimes it is intermittent and other times it happens every time.
Sarah

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