Do you have to pay for STP?

Scott Thompson
Scott Thompson Member Posts: 1
edited February 2020 in Accounts Hosted
We already use and pay for Reckon Hosted, so why is it asking for my credit card details when I click on forgot password? as it won't let me sign in?

Comments

  • Debbie_9161664
    Debbie_9161664 Member Posts: 57
    edited February 2020
    just hit the X to shut the Small pop up box, and go to the STP without adding in credit card details, that's all I do 
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited August 2019
    Hi Scott,
    No there's no payment required to use GovConnect for STP submissions. The Reckon Portal holds other (paid) products separate from GovConnect such as Reckon One, Better Clinics, Reckon Cloud POS, Better Bookings etc so if you subscribe to any of those it requires a credit card to linked. You can just ignore that message.

    In regard to your login difficulties, what's happening there? Are you signing in with your email address & password or a user name?


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