Does book name have to be the same spelling as the name in gov connect?

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  • Updated 1 month ago
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I am unable to rename the book name the same as it says on the ATO, message is that book name is already in use. Not possible as far as I can see, I’m the only one who’s set it up
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Kris Williams

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Posted 2 months ago

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Rav, Community Manager

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Hi there, sorry for missing this post!
No the actual book name in Reckon One doesn't have to match the legal details for the business. However from what i understand, the Reckon One book name must be unique within a user's individual Reckon Portal account ie. you can't have two books with the same name. I believe this also applies to books that are inactive within the same account.

Has the name you're trying to apply been used on a previous Reckon One book in the same account?
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Kris Williams

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No the name has not been used before, the client set it up using a generic name, when I went to start entering the details I noticed the bookname and tried to change it to the company name, but it is telling me it already exists
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Kris Williams

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Rav, Community Manager

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I'll check in with the Reckon One team about this one in the morning. It should accept the book name if there aren't any others in the account with the same name so might be something for us to look into.
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Kris Williams

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Anything further to add on this problem?
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Kris Williams

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Hey Rav, any progress on my problem?
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Rav, Community Manager

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Apologies for the delay in getting back to you on this.
I've been having a look and our system shows me that there is already a book with the name from your above screenshot with the exception of a "." at the end.
Are you simply trying to update the book name from MILLING PROCESS SERVICES PTY LIMITED. to MILLING PROCESS SERVICES PTY LIMITED? ie. without the full stop at the end
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Kris Williams

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Yes, and curious to why there is another book with that name as I am the only one who has set this up
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Kris Williams

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Thanks Rav for whatever you did, I was able to change the book name in line with tax portal
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bao dang

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Hi I am having the same issue eventhough I do not have more than 1 book in my program. SOUPS & SUBS PTY LTD
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bao dang

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I am trying to update my book name to be the same as govconnect business name due to API issue when sending information to govconnect for STP.
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Kris Williams

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I don’t know what Rav did but after many unsuccessful attempts to change it one day it just worked