Does reckon technical support team need remote access to revoke a mfa code

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  • Updated 4 months ago
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margaret

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Posted 4 months ago

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Rav, Community Manager

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Hi Margaret,
If you still have your Google Authenticator app that you originally used to register for MFA, you can revoke access yourself in your Portal account settings.

Please note, if you revoke MFA from the Reckon Portal, you will need to set it back up the next time you want/need to use Single Touch Payroll.



 
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margaret

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ok thanks but what if you don't have the app anymore?
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Rav, Community Manager

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If you don't have the original Google Authenticator used or if you need a MFA code revoked from your Reckon Portal account for any reason other than the above, there are stringent security controls around this.
You must get in touch with our Support team to initiate it as they will need to verify the account owner. If this is successful, they will organise for MFA code to be revoked. Its not instantaneous unfortunately due to the sensitive nature of information in the Single Touch Payroll process.
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margaret

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ok thanks for that. Is this correct you are only able to have one person ABN register under one person? So is there a way to have this MFA shared for any user on their phone?
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Rav, Community Manager

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The ability to share the STP tile with other Reckon Portal users is on the way, hopefully early next week provided that testing goes all ok. Each user will still require their own MFA.