Doubled up information posted in ATO with STP

Donna Pinnell
Donna Pinnell Member Posts: 26
edited July 2020 in Accounts Hosted
I have reported STP all year. At some point in April, someone changed all the employee numbers, and there are now two STP totals for the same company, one total ending on 6/4/20 with the old employee numbers, and the other on 28/6/20 with the new numbers.  At no point were these people terminated in the system, they just carried on with a new employee number.  

I've put in a screenshot of a MyGov account showing the problem. The larger amount shows at end of year, and the smaller amount at beginning of April. This has happened for multiple staff.

If I finalise the file for the year to make it tax ready, will it finalise both files, or just the latest, correct one? The tax office is unsure at this point what will happen.

Comments

  • Donna Pinnell
    Donna Pinnell Member Posts: 26
    edited July 2020
    Just wondering if anybody else has come across this yet? I'm not quite sure what to do. The tax office seems to think the software provider may be able to come up with something.
  • Sharon Schneider
    Sharon Schneider Member Posts: 12
    edited July 2020
    Yes this happened to one of my clients,   Electrical company with 12 employees,  on MYGOV they all have 3 amounts.  the last one on there list is correct, the other two I cannot figure out the figures, they don't even equal and end of pay week.   When doing the STP final EOY,  everything balance, everything went thru fine, NO errors at all.  Now they all have 3 entrys as payment summaries.   I don't know where to even start.  Waited on line to ATO to no avail.  Haven't brought this issue up with Reckon.  But now i think it may be a software error.  I just want to know how to fix it.