Download share quotes

  • 1
  • Question
  • Updated 8 months ago
  • Answered
Dear Sir/Madam When I connect to download share quotes, it connect ok but doesn't download quotes. It says "None of the requested securities were recognised." I have a couple of other Home and Business files and they download the quotes fine. This only seems to have started since the recent upgrade. Cheers Steve
Photo of Stephen Rule

Stephen Rule

  • 80 Points 75 badge 2x thumb

Posted 8 months ago

  • 1
Photo of Wendy Baker

Wendy Baker

  • 60 Points
I can't give an answer to this except to check codes are correct.
I have a similar problem with only one share which does not download closing prices. The only difference between my other shares is that every share has the letter "R" to the left of the company name. This particular share has "R..." I can't figure out how to get rid of the dots.
Photo of Stephen Rule

Stephen Rule

  • 80 Points 75 badge 2x thumb
I think it is an issue with shares which no longer exist. I deleted the first share which is no longer listed and now it works.
Photo of John G

John G, Information Support Analyst

  • 27,290 Points 20k badge 2x thumb
Hello Stephen & Wendy,

Welcome to the Reckon community.

In the first instance, check the setup of your securities and that all shars are ticked in the One-Step Update Settings:



If you have the Type as Market Index, then 2017 and later versions will not pull down the share price for it as they did in earlier versions. 





If the share is not ticked here it will not download.  


Hope this helps.


regards,
John