downloaded bank transactions that are matched keep appearing as Unmatched

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  • Updated 4 weeks ago
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I've just started using the automatic bank feed and thought I was getting the hang of it. I matched some downloaded transactions, however they keep coming up as unmatched. When I look at the actual bank account they appear as matched (with the lightning bolt) however in the Online banking section, they keep coming up as unmatched. Its annoying and confusing. How do I solve this problem?
Photo of Philomein Jansen-ter Hark

Posted 1 year ago

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Rav, Community Manager

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Hi there Philomein, welcome to the Reckon Community

Just to confirm, when you are finished matching be sure to select the 'Done' button.

If the book happens to crash or you select the 'Cancel' button, then anything that was matched will be reset to unmatched but there will be no adjustment for it in the bank register.
Thank you, but how do I now get the ones that keep appearing as Unmatched (while in reality being matched), to appear as Matched ? it's an unnecessary long list and there should be an option to match those transactions... ?
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Roslyn

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Untick the matched deposit in the register (at the top).  Highlight the unmatched deposit in the transactions downloaded (at the bottom) and click "match".  This worked for me