Drive the Life Driver Update

  • 1
  • Problem
  • Updated 4 years ago
Just a word of caution

Over the weekend I ran 'Drive the Life' Driver Update utility, it found that my Audio Driver was out of date and installed a new driver. This morning when I went to start Reckon H&B 2013 I got the dreaded 'this is not the same computer.......' message. As there were also a couple of Microsoft updates installed over this period I was unsure what had caused the Reckon issue, so I restored the system to last Friday and Reckon started OK.  Running the 'Drive the Life' utility again caused the same problem.  So be aware
Photo of Atlanta

Atlanta

  • 380 Points 250 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Reckon FAQs

Reckon FAQs, Employee

  • 10,138 Points 10k badge 2x thumb
Hi Atlanta,

Thanks for the warning.

The error message will come up if some component on your PC with a unique identifier is changed.  The license file cannot confirm this computer as being the same computer that registered the product.

It could be as simple as a change in the UAC setting.  

Other reasons are:
  1. A different user with lower permissions is trying to launch the software
  2. you have changed a major component on your PC that changes the identity of the computer – eg. motherboard, memory chip, NIC or hard disk.
Steps to rectify the issue are contained in the article:  This does not appear to be the same computer your copy of Quicken was installed

Hope this helps.


regards,
John