Often while in the Reckon One file, when selecting a drop down list of anything (eg expense accounts in bank feeds) the list will keep flickering up and down which means I can't select what I want.
I've tried typing in the relevant list item, and it still will flicker up and down. I have to wait it out, and then it'll behave, until I move onto the next transaction and it does it all over again. Makes inputting the transactions really slow.
Does anyone know why this is occuring?
I've tried typing in the relevant list item, and it still will flicker up and down. I have to wait it out, and then it'll behave, until I move onto the next transaction and it does it all over again. Makes inputting the transactions really slow.
Does anyone know why this is occuring?
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400 Points
Posted 2 years ago
Kim Chapman - COS Business Solutions, Accredited Partner
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4,968 Points
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256 Points
Rav, Community Manager
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91,522 Points
Hi guys,
Just wanted to get some further info around this, do you mean the dropdown list itself opens & closes OR the selection/cursor on the entries within the list moves around?
From what it sounds like, its happening frequently? Which browser are you using when you notice this and does it occur on other browsers as well?
Does it make any difference in clearing your browser cache as Kim mentioned above?
Let me know
Cheers
Rav
Just wanted to get some further info around this, do you mean the dropdown list itself opens & closes OR the selection/cursor on the entries within the list moves around?
From what it sounds like, its happening frequently? Which browser are you using when you notice this and does it occur on other browsers as well?
Does it make any difference in clearing your browser cache as Kim mentioned above?
Let me know
Cheers
Rav
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90 Points
Hi Rav
I have been trying most of today to select account when entering a bill and it won't let drop down the menu and just flickers with the red dots... I am using Edge and I tried it on another pc using Chrome and the same thing is happening
I have been trying most of today to select account when entering a bill and it won't let drop down the menu and just flickers with the red dots... I am using Edge and I tried it on another pc using Chrome and the same thing is happening
Kim Chapman - COS Business Solutions, Accredited Partner
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4,968 Points
Stella Carr, Accredited Partner
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1,030 Points
Kim Chapman - COS Business Solutions, Accredited Partner
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4,968 Points
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828 Points
Rav, Community Manager
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91,522 Points
Kim Chapman - COS Business Solutions, Accredited Partner
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4,968 Points
Hi Rav
Web browser: Chrome
Web browser version: Version 63.0.3239.132 (Official Build) (64-bit)
Operating System ie. Windows 10, Windows 7 etc: W7 64 bit
Which list menu does the flicker happen? Mainly Items and Accounts in General Pages, but can affect Contact also. In bank feeds mostly Contact and Account on the Add Payment/Receipts.
Regards
Kim Chapman
Rav, Community Manager
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91,492 Points
Thanks Kim!
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400 Points
Thanks Rav,
Web browser: Chrome
Web browser version (usually found in the Help > About menu, eg. Help > About Google Chrome):
Operating System ie. Windows 10, Windows 7 etc: Version 63.0.3239.132 (Official Build) (32-bit)
Which list menu does the flicker happen?: - Mainly when doing data entry either through bank feeds or manual payment / receipt entries. The Contact and account lists.
I have one client book that it happens almost everytime I'm in there, however, logging in this morning it's working ok. So maybe its an afternoon traffic issue?
Regards,
Kate
Web browser: Chrome
Web browser version (usually found in the Help > About menu, eg. Help > About Google Chrome):
Operating System ie. Windows 10, Windows 7 etc: Version 63.0.3239.132 (Official Build) (32-bit)
Which list menu does the flicker happen?: - Mainly when doing data entry either through bank feeds or manual payment / receipt entries. The Contact and account lists.
I have one client book that it happens almost everytime I'm in there, however, logging in this morning it's working ok. So maybe its an afternoon traffic issue?
Regards,
Kate
Rav, Community Manager
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91,492 Points
Thanks heaps Kate,
Just one thing, I think your operating system got missed in reply above. Can you let me know what that is too.
Just one thing, I think your operating system got missed in reply above. Can you let me know what that is too.
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400 Points
Yes, sorry about that.
Window's 7 Professional
Thanks
Window's 7 Professional
Thanks
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828 Points
I have much the same config as Kate has reported.
Web browser: Chrome
Web browser version: Version 63.0.3239.132 (Official Build) (64-bit)
Operating System ie. Windows 10 (64 Bit)
Here is an example of how the menus disappear.
https://youtu.be/6rWFjFUGgdY
Note the cascade of error message in the Chrome console on the RHS as the browser interacts with your back end.
And if I do manage to get through interact with the menus and change the Account selected it still always fails at the SAVE step
https://youtu.be/1xSM5ya3BUM
I also have access to Edge Browser and Chrome for IOS and Chrome on android. So four browsers in all. I am having much the same issue in all of these browser. It is not just Chrome for windows.
Have also tried removing all reckonone related Cookies from in Chrome with no improvement.
Web browser: Chrome
Web browser version: Version 63.0.3239.132 (Official Build) (64-bit)
Operating System ie. Windows 10 (64 Bit)
Here is an example of how the menus disappear.
https://youtu.be/6rWFjFUGgdY
Note the cascade of error message in the Chrome console on the RHS as the browser interacts with your back end.
And if I do manage to get through interact with the menus and change the Account selected it still always fails at the SAVE step
https://youtu.be/1xSM5ya3BUM
I also have access to Edge Browser and Chrome for IOS and Chrome on android. So four browsers in all. I am having much the same issue in all of these browser. It is not just Chrome for windows.
Have also tried removing all reckonone related Cookies from in Chrome with no improvement.
(Edited)
Rav, Community Manager
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91,492 Points
Thanks Ted
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828 Points
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828 Points
Further to my last post.
Out of frustration I installed Firefox browser last night. Interestingly it is not effected by the jittery flickering pull down menus like Chrome and Edge are. So with firefox I can readily change the account to which a transaction is assigned.
However once I have changed it, I cannot actually save the change because reckon.one still throws an error message.
Out of frustration I installed Firefox browser last night. Interestingly it is not effected by the jittery flickering pull down menus like Chrome and Edge are. So with firefox I can readily change the account to which a transaction is assigned.
However once I have changed it, I cannot actually save the change because reckon.one still throws an error message.
Rav, Community Manager
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91,522 Points
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828 Points
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828 Points
Further to this issue. I just went to Browserstack.com and used their web browsers to test and isolate the issue with reckonone drop down list flickering and dissapearing. This ruled out the fault being on my system.
I now have three totally seperate and unrelated reckonone books and the fault is evident in all three. So it is not my data.
On browserstack I tested on the latest Chrome versions on Win10 and Mac High Sierra as well as Win 10 and an old Chrome v38. Fault was evident in all versions. Also tried Win10 latest Edge version and fault was there. This matches what I have seen on physical computers I have access to.
Tested Win10 latest Firefox at browserstack.com and the drop down lists work fine. Again this matches what I see on my own setup.
You guys definitely have an issue with Chrome and maybe Edge too. Weird you cannot see it in your own machines. If you had an office in MELB I would bring my laptop in and show you.
Ted
I now have three totally seperate and unrelated reckonone books and the fault is evident in all three. So it is not my data.
On browserstack I tested on the latest Chrome versions on Win10 and Mac High Sierra as well as Win 10 and an old Chrome v38. Fault was evident in all versions. Also tried Win10 latest Edge version and fault was there. This matches what I have seen on physical computers I have access to.
Tested Win10 latest Firefox at browserstack.com and the drop down lists work fine. Again this matches what I see on my own setup.
You guys definitely have an issue with Chrome and maybe Edge too. Weird you cannot see it in your own machines. If you had an office in MELB I would bring my laptop in and show you.
Ted
Rav, Community Manager
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91,492 Points
Hey Ted,
Just shot you an email to your Community-registered email address.
Cheers
Rav
Just shot you an email to your Community-registered email address.
Cheers
Rav
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828 Points
Hi Rav,
You sent me that email 5 days ago I replied straight away. There was some expectation that your development team might be in touch. Disappointingly, absolutely no contact or support has been provided by them. The issue is still there and not getting fixed.
Can you at least tell me if your Reckon One team have acknowledged this as as an issue. ie with Chrome browser and drop down lists not working as they should. Will there be a fix any time soon?
I have already invested a fair bit of time setting up three separate accounts and books in Reckon One. I dont want to have to pay subscriptions for a service that does not work. I am more than happy to explain the issue in detail with our Reckon One team if they need any more details.
Please advise. Ted
You sent me that email 5 days ago I replied straight away. There was some expectation that your development team might be in touch. Disappointingly, absolutely no contact or support has been provided by them. The issue is still there and not getting fixed.
Can you at least tell me if your Reckon One team have acknowledged this as as an issue. ie with Chrome browser and drop down lists not working as they should. Will there be a fix any time soon?
I have already invested a fair bit of time setting up three separate accounts and books in Reckon One. I dont want to have to pay subscriptions for a service that does not work. I am more than happy to explain the issue in detail with our Reckon One team if they need any more details.
Please advise. Ted
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400 Points
Judy Seppanen