Duplicate STP Entry
Comments
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I would ring the ATO and ask for their advice first Cathie.
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I have just got off the phone from The ATO ... they said to talk with reckon first
Can anyone at reckon help with this issue???0 -
Hi Michael
STP lodgements update YTD totals each submission (rather than reporting that submission’s totals) so if you have uploaded subsequent STP lodgement(s) since, this should have corrected the YTD balances.
You can check by comparing the employees’ YTD balances in GovConnect (under the “Details” link) v a modified YTD Payroll Summary report in RA, with columns showing totals per pay period (eg weekly, fortnightly)
TIP: This report should be run as part of your STP process to ensure your submissions are correct each lodgement.
Shaz Hughes Dip(Fin) ACQ NSW, MICB
Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)
Accounted 4 Bookkeeping Services
Ballajura, WA
0422 886 003
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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Thanks Shaz... Are you saying that if there is 2 uploads for the same date with different totals because of adjustments ..that the ATO system will only recognize the second corrected totals???
A second thing I've noticed is that, even though I have been diligent in sending all payrolls to STP, none of my staff totals are appearing as correct in the ato portal .. all are considerably short..
Any ideas??0 -
Hi Michael
Yes, the STP submissions are timestamped so the ATO would recognise the latest as the most current.
Regarding the YTD totals discrepancies …..
Are you referring to the Reckon Portal GovConnect totals or the totals reflected in your ATO Business Portal?
When you say they’re short, is this in comparison to the report I previously suggested generating?
Can you identify the first submission that the discrepancy occurred in? To do this compare the submission totals as shown in GovConnect with the report pay run total columns.
If there are discrepancies, I’d recommend getting a local Reckon Accredited Partner out to assist you 1-on-1. You can filter for & find a local Reckon Accredited Partner here:
https://partnersearch.reckon.com/results/?fwp_country=australia&fwp_type_=reckon-accounts
Shaz Hughes Dip(Fin) ACQ NSW, MICB
Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)
Accounted 4 Bookkeeping Services
Ballajura, WA
0422 886 003
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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Hi Cathie & Michael if you are using the Reckon Free STP App there is plenty of help notes in regards to the issues you are seeing.
Try this link:
https://help.reckon.com/article/3dsrjd3kel?_ga=2.92051165.633543879.1593989785-1240705963.1562589162
I hope this helps.
Regards, Robyn Kelly0
Reckon Accounts Hosted Expert
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