How to delete duplicate templates

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  • Question
  • Updated 5 years ago
  • Answered
  • (Edited)
We have verified our data file and get a duplicate list element error.  We've rebuild and identified that the error relates to a duplicate template called Proposal, Consulting Services and it recommends to edit the element.

However, when we try to change or delete the duplicate item it says "The template is locked to keep it compatible with Quicken's pre-printed forms.  You can't delete it. "

It happens for both templates.

Is there something I can do to fix it, or will it correct itself when we upgrade to the next version?

Thanks

Carrie
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Carrie Chappell

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Posted 5 years ago

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Michael, Alum

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Hi Carrie,

Thank you for your post.

Did you try to show all templates by ticking 'Include inactive' and then try renaming those 2 duplicate templates?

If you are still having issues, please email your issue to community@reckon.com

Hope that helps you.

Regards,
Michael