Edit Usernames

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Priscilla_Ognenis
Priscilla_Ognenis Member Posts: 66 ✭✭
edited August 2019 in Accounts Hosted
We pay for 2 users, can we use same user name with 1 & 2 at the end as we had previously?
Can we edit our new username once chose to reflect this?

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  • Priscilla_Ognenis
    Priscilla_Ognenis Member Posts: 66 ✭✭
    edited January 2017
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    Have just seen that we can use 1 & 2 at the end, but if we chose a username without the number, can we edit it to add the number & create a new username?
  • Mirko
    Mirko Alumni Posts: 1,256 ✭✭
    edited November 2015
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    Hey Priscilla, once a username has been assigned it cannot be changed. But you can set up what ever you like so long as it fits these perimeters. Thanks! 
  • Margaret Haines, Reckon Partner
    Margaret Haines, Reckon Partner Member Posts: 14 ✭✭
    edited August 2019
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    H Priscilla,and once you've assigned user names you can still use the full xxxxxxx-1 or 2 to login.
  • Sara - Balancing Numbers
    Sara - Balancing Numbers Member Posts: 75 ✭✭
    edited December 2016
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    How do I change from using numbers as a Username, to a word that means something to the client?
  • Shane Beale
    Shane Beale Member Posts: 1 ✭
    edited January 2016
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    Surely you must be able to edit a username    Alternatively how do you get the username not to appear next to the book/company name on reckon one?????

  • gazza73
    gazza73 Accredited Partner Posts: 803 Accredited Partner Accredited Partner
    edited December 2016
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    Shane

    You are asking a question about Reckon ONE that is off topic.   This forum question was about RA HOSTED.   You'd be better to start your question on a new topic so others can find it.  But to get your issue resolved asap,  you'd log into Reckon ONE with the username (COde xxxxxx-x ) and then go to the Control Panel, and choose PROFILE and change the user name there in for that xxxxxx-x.)   

    Meantime, let's look at the HOSTED question for Sara at "A Balancing Act....


    Gary
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,416 Community Manager Community Manager
    edited December 2016
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    Hi folks,

    User name changes for Reckon Accounts Hosted need to be actioned by our Technical Support team. Please get in touch with us and we can get this sorted for you.

    Cheers
    Rav

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • gazza73
    gazza73 Accredited Partner Posts: 803 Accredited Partner Accredited Partner
    edited February 2017
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    Sara (A Balancing Act)   re:  Reckon Accounts HOSTED

    The issue of a username for HOSTED is offered the first time that HOSTED recognises that User ID  xxxxxxx-x  doesn't have one, and you can generate one of your own (without any special characters!).   The tutorial at the foot of the HOSTED screen where you select either @015R2  or Control Panel,  is available to describe that aspect.   It links you to:   https://www.youtube.com/watch?v=N6xaEOf0ps8

    But once a user name is make,  than the CONTROL PANEL button leads you to Practice Management choices such as MANAGE USERS (not clients!).  IN there, you can see the relationship between the USER ID and the username  previously made.   

    Clicking on the USER ID let's you adjust a number of things, but I fail to see a facility there for altering the username already in place (once made).    I recall this requiring a call to PSG Support to modify.   I had to avail myself of that approach some 6 months or so ago,  because there was no obvious way to detect which    xxxxx-x   ID accounts had HOSTED rights/access versus Reckon ONE access/rights (or both!).


    Gary?
  • gazza73
    gazza73 Accredited Partner Posts: 803 Accredited Partner Accredited Partner
    edited December 2016
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    was in the middle of editing two posts when Rav provided the good oil of an answer.  I was trying to mention in Reckon ONE that user particulars (not username as a separate login field of information) is all that users can change in that Manage Users box.  (the above post can't be edited now).

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