Email format with business name instead of accountshosted@reckon ?

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  • Question
  • Updated 4 weeks ago
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Hi, is there any way for our emails to send from our business name instead of accountshosted@reckon ? 
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Waterways of Singleton

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  • frustrated by this generic email

Posted 2 years ago

  • 1
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Kevin Russell, Accredited Partner

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Nope
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Roslyn

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That's disappointing ... Perhaps this should be looked into as clients often ignore these emails!
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Kevin Russell, Accredited Partner

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We have been asking for YEARS. Not likely to happen.
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John Graetz

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Roslyn.  To add to what Kevin has said, it has been stated within this forum that what you want is not something that is on the priority list and nothing is in sight.

However, there is an alternative which could be of benefit to you, as provided by Chandra from Cosmic Innovations, which has been brought to our attention on many occasions by Chandra.  Please refer to the following link for further information:
https://community.reckon.com/reckon/topics/cosmic-invoice-for-reckon-hosted-it-now-only-1cents-per-e...
John L G
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Kevin Russell, Accredited Partner

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To add to what John has said, a simple read receipt would be a great innovation. You could inform those clients whom are not reading their invoices to add the hosted email address to their white list. It really should not require an add on. Of course this is of no help if the invoice is only a one off. 
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Rav, Community Manager

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We cannot have the 'From' address as a user generated email address due to DMARC email authentication which is designed to stop spamming and phishing etc.
DMARC (Domain Message Authentication Reporting and Conformance) is an email-validation system designed to detect and prevent email spoofing by verifying that an inbound email really does come from the domain it says it comes from.

This affects other online software as well so isn't unique to Reckon Accounts Hosted ie. Reckon One, Xero, QuickBooks Online etc all operate in the same way.

Please note, you can set a Reply-to email address in your preferences which allows recipients to reply to the email sent from Reckon Accounts Hosted and will be delivered to the designated email address.

Additional info -
Customers receiving emails from accountshosted@reckon.com and not from my email address
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Kevin Russell, Accredited Partner

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Great point Rav. The other systems work in almost the exact same way. I use them all and its not an issue. 
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Roslyn

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Thanks everyone. :)
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Greg Cogar

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But is there a way to add a field to override the label accountshosted to display your business name. The email address is fine, but the label should be easy to do for your programmers as this information is a better way to display for people receiving our invoice and has no effect DMARC email authentication it's just a label. Is this something you could do for us?